Client Service
Do you have any question? We are glad to help you!
Send us an email to info@mitibags.com.
Returns
If your item is not personalized you can return it. Please be aware that delivery and returns shipping costs are not refunded.
No, personalized products can’t be returned.
You have 14 days to return your product. Product must be returned in the conditions you received it and without signs of use.
Sure, if the item is available you can choose to change one product for another instead of getting a refund.
After getting your product back we will refund you in the same way you made the payment. It might take until 1 week for the refund to be processed.
Yes, the payment of the costs of returns shipping costs are paid by the customer, unless there is something wrong with the product and that’s the reason for the return.